Refund policy

Refund and Exchange Policy
All custom 3D printed orders are made to order and are non-refundable once printing has begun. By placing an order for a custom 3D printed item, you acknowledge and agree to the following:

• No refunds after print start. Once your order has entered the printing stage (filament has begun to be used), I am unable to offer a refund, exchange, or cancellation. This is because custom prints consume materials and machine time that cannot be recovered.
• Order cancellations. Cancellations may be requested before printing begins. Please contact us as soon as possible if you need to cancel.
• Defective or damaged items. If your item arrives damaged or with a manufacturing defect, please contact me within seven days of delivery with photos, and I will work to make it right.
• Design approval. You are responsible for reviewing and approving all design files before submission. We are not responsible for errors in customer-supplied designs.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.